Privacy Policy

Last Updated: January 2026

1. Introduction

Eco-Compliant Hub Limited (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Kenya Data Protection Act, 2019.

2. Scope of This Policy

This Policy applies to all users of our websites, software platforms, applications, products, and services (collectively, the “Services”).

3. Personal Data We Collect

3.1 Information You Provide Directly

We may collect personal data when you:

• Create an account or use our platforms
• Request a demo, quotation, or consultation
• Contact us or submit inquiries
• Subscribe to updates or marketing communications
• Enter into a contractual relationship with us

This may include your name, email address, phone number, organization name, job title, billing details, and any other information you choose to provide.

3.2 Automatically Collected Information

When you access our Services, we may automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited and usage patterns
• Date, time, and referral URLs

4. Lawful Basis for Processing

We process personal data only where permitted under the Kenya Data Protection Act, 2019, including where processing is:

• Necessary for performance of a contract
• Required to comply with a legal obligation
• Based on your consent
• Necessary for legitimate business interests that do not override your rights

5. How We Use Personal Data

We use personal data to:

• Provide, operate, and improve our Services
• Manage accounts and contractual relationships
• Process payments and invoices
• Communicate service updates and security notices
• Respond to inquiries and provide customer support
• Conduct analytics and improve system performance
• Comply with legal and regulatory requirements

6. Data Sharing and Disclosure

We do not sell personal data. We may share data only with:

• Service Providers: Trusted vendors who support hosting, analytics, payments, or customer support
• Business Partners: Where services are jointly delivered
• Regulators and Authorities: Where required by Kenyan law
• Corporate Transactions: In the event of a merger, acquisition, or restructuring

7. Cross-Border Data Transfers

Where personal data is transferred outside Kenya, we ensure that appropriate safeguards are in place as required under the Data Protection Act, 2019, including contractual protections and security measures.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law, after which it is securely deleted or anonymized.

10. Your Rights Under Kenyan Law

Under the Kenya Data Protection Act, 2019, you have the right to:

• Be informed about the use of your personal data
• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data
• Object to processing of your data
• Restrict processing
• Withdraw consent where processing is based on consent

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and improve our Services. You may control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

13. Children’s Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

15. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or personal data handling, please contact:

Eco-Compliant Hub Limited
PrideInn Azure Hotel, Westlands
Nairobi, Kenya
Email: info@eco-complianthub.com
Phone: +254726628031